Water & Sewer Services

The City of Cloverdale provides Water and Wastewater services to its residents.

New Water/Sewer Service

A $60 start service fee applies for every start of service, even if the water is currently "on" at the property. A deposit is required ($150.00 or reduced to $75 if the account holder signs up for automatic debit program). Please read the Start New Water Service/Sewer Service Application Form (PDF) for more information. No phone calls will be accepted to start water service. Forms may be accepted by fax but payment must also be submitted before the applications will be processed.

Stop Water/Sewer Service

A Stop Water/Sewer Service Form (PDF) requesting an account be closed is required to be submitted. All unpaid billings are required to be paid. Any deposit remaining will be applied to the closing bill after the stop date. No phone calls will be accepted to stop water service. Forms may be accepted by fax but payment must also be submitted before the request will be processed.

Automatic Payment

Complete the Direct Debit Authorization Form (PDF) if you want to sign up to have your monthly billed amount deducted automatically from a checking or savings account. This occurs on or about the 18th of each calendar month. Requests to stop or change this service must be made in writing. No phone calls will be accepted.

Residential Leak Adjustments

Review the requirements available to water customers when a leak has caused a high water bill. If a customer meets the minimum requirements, they may be eligible to receive a one-time leak adjustment as a credit on their next water bill. The request must be submitted via the Residential Leak Adjustment Request Form (PDF). For additional questions, please contact the Utility Department.

Online Payments

To pay without accessing your online utility account history, click on the green pay my bill button. Your payment will post on the date received as if you delivered your payment in our office. If your online credit card payment is made during hours our offices are open, your payment will post on the date received. If we are closed, your payment will post the next business day.

To review your utility account billing and payment history (with the option to pay once you've logged in), enter your water account number and Personal Identification Number (PIN). If you do not have a PIN, the account holder must take photo identification to City Hall to set up their PIN.

Payment Assistance Programs

The City offers a one-time $100 Utility Bill Relief Grant to assist customers having difficulty paying their water/wastewater bill. Please print the Utility Bill Relief Grant and return it to City Hall for review.

Additionally, the City has signed up for California Low-Income Household Water Assistance Program (LIHWAP) which provides financial assistance to low-income Californians to help manage their residential water utility costs by providing qualified low-income households with a one-time credit up to $2,000 on their water or wastewater bill. To determine if you qualify contact North Coast Energy Services at 707-495-4417 or www.northcoastenergyservices.com.

For customers who are having financial difficulty paying their utility bill and are at risk for their services to be shut-off. The City will allow an Alternative Payment Plan Agreement. Once the agreement is in place and timely payments are made the water will not be shut-off. To request a payment plan fill out and sign the Agreement and return it to City Hall to email to Customer Service.

Non-Payment of Water Service

At their April 8, 2020 meeting, in response to Senate Bill 998 the City Council adopted a Disconnection of Residential Water Service for Non-payment Policy.

The Water Shutoff Protection Act (“Act”) was established by Senate Bill 998, which requires certain actions related to discontinuation of water service due to nonpayment by “urban and community water systems” (defined by the Act as public water systems that supply water to more than 200 service connections). The purpose of the Act is to increase protections to residents associated with discontinuation of water service due to nonpayment (“water shutoffs”). The Act supports the state Legislature’s policy rationale that all Californians, regardless of whether they pay a water bill directly, should be treated fairly when faced with a delinquent water bill, and fair treatment should include the ability to contest a bill, seek alternative payment schedules, and demonstrate medical needs.

The City of Cloverdale Disconnection for Disconnection of Residential Water Service for Non-payment Policy complies with SB 998 to ensure ongoing compliance and is intended to adjust existing City practices to meet the legal requirements beginning April 1, 2020. The policy may be reviewed in full text at:

Discontinuation of Residential Water Service for non-payment

Questions

Phone: 707.894.1700
Email: CustomerService@ci.cloverdale.ca.us
Address: 124 N. Cloverdale Boulevard, Cloverdale, CA, 95425