Non-payment of Residential Water Service

At their April 8, 2020 meeting, in response to Senate Bill 998 the City Council adopted a Disconnection of Residential Water Service for Non-payment Policy. 

The Water Shutoff Protection Act (“Act”) was established by Senate Bill 998, which requires certain actions related to discontinuation of water service due to nonpayment by “urban and community water systems” (defined by the Act as public water systems that supply water to more than 200 service connections). The purpose of the Act is to increase protections to residents associated with discontinuation of water service due to nonpayment (“water shutoffs”). The Act supports the state Legislature’s policy rationale that all Californians, regardless of whether they pay a water bill directly, should be treated fairly when faced with a delinquent water bill, and fair treatment should include the ability to contest a bill, seek alternative payment schedules, and demonstrate medical needs.

The City of Cloverdale Disconnection for Disconnection of Residential Water Service for Non-payment Policy complies with SB 998 to ensure ongoing compliance and is intended to adjust existing City practices to meet the legal requirements beginning April 1, 2020.  The policy may be reviewed in full text at: 

Discontinuation of Residential Water Service for non-payment